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Refund Policy

1. Non-Refundable Workshops

All workshops purchased through our website are non-refundable. By making a purchase, customers acknowledge and agree to the following terms:

  • Workshop fees are due in full at the time of registration.

  • No refunds will be issued for any reason, including but not limited to:

    • Change of mind

    • Scheduling conflicts

    • Inability to attend due to personal circumstances

    • Dissatisfaction with the workshop content

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2. Exceptions

While our workshops are generally non-refundable, we may consider exceptions in the following rare circumstances:

  • Workshop cancellation by our organization

  • Significant changes to the workshop content or structure after purchase

In these cases, we reserve the right to offer one of the following options:

  • Rescheduling to a future workshop date

  • Credit towards a different workshop

  • Full or partial refund (at our discretion)

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3. Transfer Policy

Customers may transfer their workshop registration to another individual at no additional cost, provided they notify us at least 48 hours before the workshop start time.

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4. Workshop Changes

We reserve the right to make changes to workshop schedules, content, or instructors. In such cases, customers will be notified via email, and no refunds will be issued unless the changes are deemed significant by our management.

 

Fraud Monitoring Plan

To protect both our customers and our business from fraudulent activities, we will implement the following measures:

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1. Secure Payment Processing

  • Utilize PayPal as our payment gateway, leveraging its built-in fraud detection tools

  • Ensure all transactions are processed securely through PayPal’s platform

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2. Basic Transaction Monitoring

  • Manually review unusual transactions, such as:

    • High-value purchases

    • Multiple purchases from the same account within a short timeframe

    • Any transactions flagged as suspicious by PayPal’s system

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3. Customer Verification

  • Require email verification for all new accounts

  • Utilize PayPal’s buyer and seller protection programs for additional security

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4. Clear Communication

  • Provide clear terms and conditions on the website

  • Clearly state the non-refundable nature of workshops during the checkout process

  • Ensure all payment-related communications are handled through official PayPal channels

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5. Record Keeping

  • Maintain detailed records of all transactions and customer interactions

  • Regularly download and securely store transaction reports from PayPal for future reference

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6. Regular Review

  • Conduct monthly reviews of transactions and any fraud-related issues to identify patterns

  • Stay informed about PayPal’s security updates and new fraud prevention features

  • Adjust our fraud prevention strategies based on observed patterns and PayPal’s recommendations

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