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Terms and Conditions

Introduction

Welcome to the website of Shawn James, LCSW, P.C. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions.

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Professional Services

Our website provides information about psychotherapy services. Please note that accessing this website does not constitute a professional-client relationship. We do not provide emergency services through this website. If you are experiencing a mental health emergency, please contact your local emergency services or crisis hotline immediately.

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Privacy and Confidentiality

We maintain strict confidentiality in our professional practice. However, please be aware that communication via this website or email is not considered secure or confidential. For detailed information about our privacy practices, please refer to our Privacy Policy.

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Appointment Scheduling and Cancellation

  • Appointments can be requested through our website but are not confirmed until you receive explicit confirmation from us.

  • We require 24 hours notice for cancellations.

  • Late cancellations or no-shows may incur a fee as per our cancellation policy.

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Service Fees and Payment

  • Our current fee structure is available upon request. Fees are subject to change with notice.

  • Payment is due at the time of service unless otherwise arranged.

  • Therapy fees are non-refundable but can be used for future credit.

  • Any insurance adjustments to copays will be applied as future credit to the client’s account.

  • If there is a discrepancy with billing, we will look to rectify the concern immediately.

  • We accept various payment methods, including cash, debit, credit cards, and HSA.

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Insurance

  • We accept and process insurance payments through various providers.

  • Clients are ultimately responsible for their bills, not the insurance company.

  • We file insurance claims as a courtesy to our clients.

  • All insurances require a mental health diagnosis for reimbursement.

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Communication

  • Face-to-face sessions are preferred, but phone or video sessions may be available under certain circumstances.

  • For non-emergency communication between sessions, please leave a voicemail.

  • We strive to return calls within 48 hours, but immediate response is not guaranteed.

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Social Media and Electronic Communication

  • We do not accept friend or contact requests from current or former clients on social networking sites to protect your confidentiality and privacy.

  • Please limit email or text message content to scheduling or cancellation issues only.

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Telemedicine

If you and the therapist choose to use information technology for some or all of your treatment, you should understand the potential risks and benefits of telemedicine as defined by the State of New York Telemedicine law of 2016.

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Minors and Parental Involvement

For clients who are minors, we require consent from both parents when both are available. We aim to maintain open communication with both parents while respecting the minor’s confidentiality as appropriate.

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Termination of Services

  • The termination process is an important part of therapy.

  • Shawn James, LCSW, P.C. reserves the right to terminate therapy services at her discretion and will provide referrals to other psychotherapists.

  • If you fail to schedule an appointment for four consecutive weeks without prior arrangement, we may consider the professional relationship discontinued.

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Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website.

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Contact Information

If you have any questions about these Terms and Conditions, please contact us at shawnjamessj@yahoo.com.

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Last updated: 11/15/2024

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